Overview

Unbabel orchestrates professional translation by selecting an appropriate level of automation and control for each workflow. Content can pass through machine translation, quality estimation and human correction when risk or quality requirements justify it.

The platform is mainly used for customer support, conversations, websites, campaigns and business content. It connects with CRMs, service platforms and content management systems.

Unbabel targets organizations rather than individual consumers, is sold through custom agreements and reserves API access for contracted customers. Language availability and delivery conditions vary by content type, language pair and chosen review level.

Key features

Orchestrates machine translation, quality estimation and human review.

Adjusts control levels according to content, market and risk.

Integrates with support, CRM, chat, marketing and content systems.

Uses quality analysis to identify translations that need intervention.

Best use cases

Enable a support team to respond across several languages.

Localize email, chat, webpages and customer-service content.

Add human verification to sensitive or highly visible communication.

Pros

The hybrid workflow avoids applying the same human cost to every item.

Translation remains inside the applications teams already use.